Think Monk |
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Business
Author
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Patricia
Fripp is a San Francisco-based executive
speech coach and professional speaker
on Change, Customer Service, Promoting
Business, and Communication Skills. |
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Good
Customer Service Is More Than Good PR
- Patricia Fripp
In the throes and stresses of our workday
lives, we sometimes forget how our customers
see us. One single negative contact can
ruin your reputation in the eyes of not
only that one customer -- but everyone
he or she knows as well. After all, word
of mouth works both for or against you.
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full Business Article
5
Characteristics of a Professional -
Patricia Fripp
I started my career as a hairstylist.
At conferences I am often asked how
I become a speaker, author, and executive
speech coach? By noticing and using
every chance that turned up. Opportunity
doesn't knock just once. It knocks all
the time, though you may not recognize
the sound.
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full Business Article
Think
Monk> Business
Articles> Patricia Fripp
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Business
Author Details
Patricia Fripp CSP, CPAE is a San Francisco-based
executive speech coach and professional speaker
on Change, Customer Service, Promoting Business,
and Communication Skills. She is the author
of Get What You Want!, Make It So You Don't
Have to Fake It and Past-President of the
National Speakers Association.
Contact Patricia Fripp
527 Hugo Street — San Francisco, California
94122
Toll Free Nationwide: (800) 634-3035
Phone: (415) 753-6556 — Fax: (415) 753-0914
E-mail: PFripp@Fripp.com — Web Address:
fripp.com
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