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Business
Motivation Articles
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Think Monk - Patricia Fripp
Articles
The business
articles on Think Monk are a selection articles
written by experts in their chosen fields.
Patricia Fripp is a San Francisco-based executive
speech coach and professional speaker on Change, Customer
Service, Promoting Business, and Communication Skills.
Newest Business Motivation articles published..
- Everyone
Represents Your Company - Patricia Fripp
When I was a new business owner I attended a management
seminar, the speaker said something that I have
never forgotten. "Your business is as good
as your worst employee." What a sobering
thought. Read
full Customer Service Article..
- Taming
the Vigilante Consumer - What Do They Really Want?
- Patricia Fripp
Today's consumers can sometimes look like a threatening
mob. They're often unhappy, make vague or irrational
demands, and can rush in unexpected directions
that strongly affect our livelihoods. They may
suddenly take their business elsewhere or bombard
us with time-consuming, expensive complaints.
Even both. Read
full Customer Service Article..
- Customer
Service Is Everybody's Job - Patricia Fripp
Everyone in your organization must know how vitally
important customer service is in your business.
Good customer service starts with good training
of your employees. Here are a few suggestions
to help your organization keep your customers
beaming and eager to come back for more. Read
full Customer Service Article..
- Good
Customer Service Is More Than Good PR - Patricia
Fripp
In the throes and stresses of our workday lives,
we sometimes forget how our customers see us.
One single negative contact can ruin your reputation
in the eyes of not only that one customer -- but
everyone he or she knows as well. After all, word
of mouth works both for or against you. Read
full Customer Service Article..
- Your
Two Customer Service Questions - Patricia Fripp
You're already aware, I hope, that each and every
employee of your company is a "customer service
representative," no matter what the job description
says. Read this terrific customer-service story,
and then consider the two questions at the end.
Read
full Customer Service Questions Article..
- Customer
Service Means Action - Patricia Fripp
Every single contact your organization has with
its customers either cultivates or corrodes your
relationship. That includes every letter you send,
every ad you run, and every phone call you make.
This includes every employee contact, from the
CEO to technicians, sales force, support staff,
and maintenance crews. Read
full Customer Service Action Article..
Business Author Information
Patricia Fripp CSP, CPAE is a San Francisco-based
executive speech coach and professional speaker on
Change, Customer Service, Promoting Business, and
Communication Skills. She is the author of Get What
You Want!, Make It So You Don't Have to Fake It and
Past-President of the National Speakers Association.
Contact Patricia Fripp
1-800 634 3035 E-mail: PFripp@Fripp.com Web Address:
Professional
Speaker Patricia Fripp
Think Monk Portal
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