How
to Identify and Make the Most of Your
Business's Special Something - Heather
Reimer
How
much thought have you given to what's
unique about your ebusiness... its competitive
edge? Many new web entrepreneurs are in
such a hurry to get their site up and
running, they breeze past this extremely
important question.
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full Marketing Article
How
You Can Increase Dramatically Your Closing
Ratio
Golly,
if you're involved in any kind of marketing
or promoting a product. ...seems like
you've got to be some kind of superman
salesman to make a lot of sales.Well
guess what. I disagree. In fact, I stink
at trying to "sell" somebody
something. I wrote an article several
months ago that had the title, "How
I Couldn't Sell Noah A Lifeboat, If
The Ark Was Full Of Holes."
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full Sales Article
Good
Customer Service Is More Than Good PR
- Patricia Fripp
In the throes and stresses of our workday
lives, we sometimes forget how our customers
see us. One single negative contact
can ruin your reputation in the eyes
of not only that one customer -- but
everyone he or she knows as well. After
all, word of mouth works both for or
against you.
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full Customer Service Article
How
to Write Customer Service E-mails Like
a Pro - Heather Reimer
Sometimes as part of my work I'm asked
to mediate between customers and website
owners in dispute. As such, I get to
read e-mail correspondence between both
parties and I'm often appalled by what
I read.
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full Customer Support Article
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